Privacy Policy — Jaya9 Click

Jaya9 Click ("we", "us") is a trusted online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use jaya9click.com, how that information is used, and the steps we take to protect your privacy.

By creating an account or using the platform, you are considered to have accepted this Privacy Policy. This Policy is part of our Terms and Conditionsserves as a complement to.

We believe transparency is the foundation of trust. That is why the Jaya9 Click Privacy Policy is written in plain, straightforward language — so you can genuinely understand where your information goes.

Jaya9 Click collects several types of information from you, organized into two main categories:

1. Information You Provide Directly:

• Full name and date of birth
• Mobile number and email address
• Mobile Banking details (bKash/Nagad/Rocket number)
• National ID or passport number (for KYC verification)
• Residential address
• Identity documents uploaded during registration

2. Automatically Collected Information:

• IP address and device type
• Browser and operating system information
• Platform access times and session information
• Gaming activity and transaction history
• Browsing behavior collected via cookies and web beacons

Jaya9 Click uses your personal information only for specific, legitimate purposes. Details are outlined below:

• Account Management: For registration, login, password recovery, and account security.
• Transaction Processing: To confirm deposits and withdrawals and maintain transaction records.
• Identity Verification (KYC): To verify account ownership in accordance with legal requirements.
• Fraud and Suspicious Activity Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your complaints and inquiries.
• Promotional Communications: To send you offers, bonuses, and updates with your consent.
• Responsible Gaming: To monitor your gaming activity and provide assistance where needed.
• Service Improvement: To improve platform functionality and enhance the user experience.

Jaya9 Click takes the protection of your personal information seriously. Your data may be shared with third parties only in the following limited circumstances:

• Payment Processors: Authorized mobile banking partners — including bKash, Nagad, and Rocket — receive only the information necessary to complete a transaction.
• Legal Authorities: Information may be disclosed in response to lawful requests from government or regulatory authorities in accordance with the laws of Bangladesh.
• Technology Service Providers: Contracted providers for server hosting, cybersecurity, and data analytics may access limited data — but are not permitted to use it for their own purposes.
• Fraud Prevention Agencies: In cases of suspected multiple accounts or money laundering, we cooperate with the relevant investigating authorities.

Jaya9 Click uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: To keep login sessions active and maintain security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are used most, helping us improve our services.
• Security Cookies: To detect fraud and suspicious activity.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features on the platform.

Jaya9 Click uses industry-leading security technology to protect your personal information and financial transactions.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for login and critical account activities.
• Data Encryption: Sensitive data is stored in encrypted form.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Firewall and DDoS Protection: Advanced server-level cybersecurity measures.
• Access Controls: Only authorized personnel have access to the information they need.

Jaya9 Click retains your information only for as long as necessary. Retention periods for different types of data are outlined below:

• Account Information: For the duration the account is active, and 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by law.
• KYC Documents: 7 years after account closure (legal obligation).
• Gaming Logs: Up to 3 years.
• Support Contact: 2 years after the issue is resolved.

Once the retention period expires, Jaya9 Click securely deletes or anonymizes the data.

As a Jaya9 Click user, you have the following rights over your own information:

To exercise these rights, contact our support team. We are obligated to respond within 30 days.

Jaya9 Click strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect or store personal information from minors.

Age is verified at the time of registration, and additional proof may be requested in cases of doubt. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the account will be closed.

Jaya9 Click may update this Privacy Policy from time to time. Changes are typically made for the following reasons:

• When new services or features are introduced
• When legal or regulatory requirements change
• When security measures are updated
• To improve clarity based on user feedback

For significant changes, we will post a notice on the platform and send an SMS to your registered mobile number. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

You can check the "Last Updated" date at the top of this page to see when the policy was last revised.

If you have any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Jaya9 Click's data protection team is available 24/7 to assist you.

We typically respond within 24 hours. Complex requests may take up to 30 business days.